They'll never make *that* mistake again.) Have you seen newbies take forever to perform the simplest task? It's not because they can't find the right button. (This is often a reaction to being bitten by outcome #1. The other common outcome, when working in an environment without the safety of Undo, is that many people compensate by slowing way down. I've seen more than a few people alias rm="rm -i", and later type "rm importantfile", "y" anyway just because their hands were used to always typing "y" after "rm". The dialog itself adds only a tiny bit of friction, but they don't even get any benefit from it. When a user finally does want to cancel, they often realize it only after they've accidentally confirmed it. People don't take the time to read and consider every dialog presented to them, especially one where they answer the same way 98% of the time. It trains users that deletion is "command-D, return" (or whatever the keys are), in one motion. Martin: Based on usability studies I've seen, confirmation dialogs generally lead to two possible outcomes, neither of them desirable. Prompting is still on the table too, but first we want to take a stab at making the workflow intelligibly undoable, see if we can make it work without another blocking alert.Īpple Mail Datacide E-mail Client Keyboard Shortcuts Mac macOS 11.0 Big Sur Microsoft Outlook We’ve changed ‘discard’ to cmd-escape (also closer to other outlooks which use plain esc) in beta ~Thursday and production next month. Looks like what ends up in the trash will be what was in the last auto save (~30 seconds) of the draft - it doesn’t do an additional save before discarding. When I look in my Deleted Items folder, I see the drafts from when I tested this last night and just now, but none of the discarded drafts preserved the message text, and the subject line was only preserved in one. This is probably how it slipped through the cracks: it’s not really gone, so doesn’t meet the normal ‘must prompt’ criteria. That draft is sitting in your ‘deleted items’ folder, ready to send. The good news is that ‘discard’ is not data loss.
In New Outlook, it discards the message you have just finished writing - without warning or confirmation - where it disappears into the aether. In Apple’s Mail app, this is the shortcut for sending a message. One of the keyboard shortcuts changed in New Outlook compared to the “classic” Outlook app is Command–Shift–D. Microsoft has two different versions of Outlook in the Outlook for Mac app. New Outlook’s Dangerous “Discard” Shortcut
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